Award Terms

  1. Making an Entry

1.1  Entries must be made following the process and rules set out on

1.2  All applicants must register on to be considered eligible for the Operational Excellence Awards. Eligible applicants will receive a Welcome Letter which will provide access to the Online Assessment.  

  1. Eligibility & Judging

2.1 The Awards Competition is open to entrants fulfilling the Entry Criteria set out on

2.2 You must not submit any Entry that you know or suspect:

(i) is inaccurate, false, or misleading (including where it omits material information regarding the subject of the Entry); and/or

(ii) conflicts with our corporate values (including with regards to social and corporate responsibility) or will or may bring us into disrepute; and/or

(iii) contains information or material that: (a) infringes the intellectual property rights of any third party; (b) the disclosure of which would place you in breach of confidentiality obligations owed by you to any third party; or (c) is or may be defamatory,

(any such entry being a “Non-compliant Entry”). 

2.3 We reserve the right to disqualify any Entry that we consider (in our sole discretion) to be a Non-compliant Entry.

2.4 You may not appeal any decision made by us that is a Non-compliant Entry and we shall not be liable for any losses, actions, costs (including legal fees), of whatever nature, incurred or suffered by you (including any loss of goodwill, loss of profits and loss of revenue) in connection with the awards.

2.5  The Entries will be judged by a panel of selected judges. A list of the judges can be viewed on 

2.6 We will consider your Entry on its merits and solely on the basis of your online application and those applicants that are selected for an in-person plant assessment. The judges’ decision will be final, and we will not enter into any correspondence or discussion with any entrants, with regard to such decision. We reserve the right not to grant an award for any given category specified on

2.7 A party shall not disclose Confidential Information of the other party to any third party, except as may be required by law, a court of competent jurisdiction or any governmental or regulatory authority.  

  1. Attending the Awards Ceremony

3.1  All award winners must register prior to the outlined due date and attend the awards ceremony held in Detroit, MI as outlined on

3.2  All award winners must arrive on-time, and plan to give a short award acceptance speech during the awards ceremony. 

3.3  Unless otherwise agreed by us in advance and in writing, all Attendees must be at least 18 years of age on the date of the Awards Ceremony. 

3.4  We are not responsible for any offence caused by any presenter during the awards ceremony. 

3.5 Attendees are required to make their own arrangements for transport to the Venue, including airfare and hotel accommodations.

  1. Venue & Special Requirements

4.1  Attendees must comply with the rules and regulations governing the Venue including dress codes and rules of entry. If an Attendee brings any property to the Venue, he/ she/she does so at his/ her own risk. We are not responsible for any loss and/or damage to such property. If an Attendee is using car parking facilities at the Venue, he/ she does so entirely at his/ her own risk. We do not accept any responsibility for any loss and/or damage resulting from his/ her use of such car parking facilities. Car parking spaces are not guaranteed.

4.2  We reserve the right to refuse admission to any person whom we consider in our absolute discretion to be unsuitable for admission to the Awards Ceremony or to remove such person after the start of the Awards Ceremony. 

4.3  If there are any specific requirements due to a disability, food allergies or for any other reason (a “Special Requirement”), please email us at

4.4  If you are hosting other guests, you are responsible for informing us of any Special Requirements for any of your guests.

  1. Cancellations, Withdrawal & Change of Venue

5.1  We reserve the right to cancel, postpone or move the Awards Ceremony to another Venue or to change any other aspect of the Awards Ceremony at our discretion for any reason whatsoever. However, we will notify you promptly if the change relates to a change of Venue or material change in timing. Seraph will not be liable for any booked airlines or hotel accommodations that need to be modified. 

5.2  If you wish to withdraw your entry, you must email us at

5.3  If you wish to cancel your attendance at the Awards Ceremony you must email us at, which will be an automatic removal from receiving an award. 

5.4  If you cannot attend the Awards Ceremony we may allow a substitute Attendee at our discretion, and provided the request is made prior to the Awards Ceremony. Any such request must be made by email to

  1. Term & Terminations

6.1  This Agreement shall commence on the Start Date of submitting your online application and shall continue through the Awards Ceremony.  

6.2  We shall be entitled to terminate this Agreement immediately by written notice whenever you breach any provision hereof which expressly entitles us to terminate the Agreement.     

  1. Disputes

7.1  Disputes. If any dispute arises between us out of or in connection with this Agreement, our respective representatives shall meet within 5 Business Days of receipt of a written notice of such dispute, in an effort to resolve the dispute. If the dispute is not resolved within 5 Business Days of that meeting, the dispute shall be referred to our respective senior management (or their nominees) who shall meet within 5 Business Days of the referral to attempt to resolve the dispute. If, despite following the process set out above, the dispute is not resolved, either of us may refer the matter to the courts. 

7.2  Force Majeure. We shall not be liable to you for any delay or failure to perform hereunder due to a natural disaster, actions or decrees of governmental bodies, any curtailment to or cancellation of public transport, strikes or walkouts, communicable disease, epidemic, acts or threats of terrorism or civil unrest, or communications line failure which (a) hinders, delays or prevents us in performing any of our obligations, (b) is beyond our control of without our fault or negligence, and (c) by the exercise of reasonable diligence we are unable to prevent or provide against (“Force Majeure Event”).  In such circumstances, we shall be entitled to a reasonable extension of the time for performing such obligations. 

8. Marketing and Publicity

8.1  Publicity. We expressly agree that we shall be entitled to refer to you as an Attendee of our Awards Ceremony in sales and marketing literature (including websites) and utilize your logo for marketing purposes.

8.2 Video Footage & Photography: During the Awards Ceremony or onsite assessment, we may shoot video footage and take photographs which may include your team employees which will be used for marketing purposes on our website, press release, LinkedIn, and email. 

All award recipients must agree to:

a): participate in a post award interview, which will include talking to key members on your team that were involved in the awards process, to discuss what went well and areas of suggested improvement. 

b): post awards video interview, in which we will interview one of the senior leaders on your team that was involved in the awards process, which will be used for promotional purposes.